Frequently Asked Questions

What is JustFab?

JustFab is a personalized shopping experience that gives you access to celebrity stylists and their hottest picks. Every woman deserves to have the season's latest trends and style expert advice regardless of her location, schedule or budget. So we combined the convenience of online shopping with the luxury of having a personal shopper.

Our team of style experts, led by President & Creative Director Kimora Lee Simmons, keeps you on trend by handpicking a selection of gorgeous accessories every month based on your personal style. You'll get the season's hottest shoes, bags, jewelry and more for a fabulous value! There's no obligation to buy. Shipping is always free and exchanges are a breeze.

How Does JustFab Work?

How to Join:
1. Take a Short Style Quiz:
Create a style profile to help our stylist get to know you better.

2. Get A Personalized Boutique:
New shoes and handbag options are handpicked just for you each month.

3. Go shopping!
Buy what you love styles from $39.95. Free Returns & Exchanges

JustFab VIP Membership Program
Once you make your first purchase, you will be enrolled in our free VIP membership program. As a VIP, you'll receive members-only pricing starting at $39.95 as well as other private perks.

VIP Member Perks
• Styles from $39.95
• Free Returns & Exchanges always on the house.
• Easy Exchanges. If the shoe fits, great! If not, simply exchange it.
• Customized picks curated by stylists just for you.
• It's free to look and no obligation to buy.
• 24/7 Customer Service.
• Quality shoes, handbags & more, designed in Los Angeles by industry experts.
• Over 3.6 million members can't be wrong!
• Perfect Fit Guarantee.

How the VIP Program Works
1. Get a Personalized Boutique on the 1st of Every Month
Receive new styles handpicked just for you by our stylists each month.

2. Visit Your Boutique By the 5th of the Month
Log in to your Boutique and check out your new selections by the 5th of the month. Browse and buy your favorite styles. Each JustFab style from only $39.95.

3. No Obligation to Buy. Just Skip The Month To Avoid A Membership Charge.

Skipping the Month
If you're not ready to make a purchase, simple Skip the Month by the 5th and you will not be charged. You can skip as many months as you'd like.

Membership Charge
If you don't make a purchase or Skip the Month by the 5th, you will be charged $39.95 for a member credit on the 6th. Each member credit can be redeemed for 1 style, so use it to shop later.

What if I don't like my selections?

If nothing in your personalized Boutique catches your eye, then request new styles by clicking the Send Me New Options button. Simply fill out the request form to help our stylists determine what you'd like to receive. Then they'll head back into the JustFab closet to find styles that match your request. You'll receive an email when your new selections are available. Please allow 24 hours.

Do I have to purchase an item every month?

No, there is no obligation to buy. We've made it easy to skip any month. Simply visit your Boutique between the 1st and the 5th of the month and select the Skip This Month option. You won't be charged and no member credit will be generated for you. If you have a change of heart and would like to make a purchase later, you can visit your Boutique at any time and make a selection even after you've skipped the month. You can only skip the month by visiting your Boutique; at this time, customers are not able to skip the month via voicemail or email.

How much is shipping?

All orders to Canada are sent via standard shipping and are charged a one-time shipping and handling fee of $0.00. There is no cost for shipping on exchanges and returns. Shipping takes 6 - 10 days for delivery. To help you save on shipping costs, no detailed tracking information is offered at this time.

When can I expect my order to arrive? Can I track my order?

Orders are typically processed within 2 business days. You will be notified via email as soon as your order ships. Your order will be sent via standard shipping; expect it to arrive within 6 - 10 business days. To keep shipping costs down for you, no tracking information is offered at this time. You will find your order details within the My Account section of the site.

When am I charged for my purchase?

JustFab charges your credit card at the time your order actually ships.

What type of payments do you accept?

JustFab accepts all major credit cards, including Visa, Master Card and American Express. We cannot accept personal checks or money orders.

What is your exchange policy?

JustFab strives to provide superior customer service and a quality shopping experience to all of our members. That's why shipping, returns and exchanges are hassle-free. If for any reason you are not satisfied with your selection, you can exchange it for another style or return it for a member credit or store credit credit FREE of charge. Simply call our Fashion Consultants at (866) 337-0906 24/7 (24 hours a day, 7 days a week) to notify them of the item(s) you wish to exchange or return.

We accept returns up to 30 days from date of shipment for items that are in new, unused condition and have all of the original packaging intact. Due to our fabulous pricing, we are required to charge a $5.95 restocking fee for all items returned for a refund.

Visit our Shipping & Returns page for more information about our shipping and return policies.

What brands do you carry?

We work with industry insiders to design our own styles based on the season's biggest trends. We work with the makers of Marc Jacobs, Steve Madden, Aldo and Nine West to provide you with styles made from high quality materials. By going directly to the source, we are able to offer shoes you'd normally pay $80-$120 for at a fabulous price. We also bring in specialty items and collections for our members throughout the year, such as Iron Fist and Abbey Dawn by Avril Lavigne.

Can I cancel my JustFab VIP membership?

You may cancel your JustFab VIP Membership at any time. There is absolutely no cancellation fee. If you would like to continue receiving selections, then just skip the month by clicking Skip This Month in your Boutique between the 1st and the 5th of the month. You won't be charged and no member credit will be generated for you. If you no longer want to skip the month, then call our Fashion Consultants at (866) 337-0906 24/7 (24 hours a day, 7 days a week) to cancel your VIP Membership.

Contact Us

Free shipping on all orders over $39.00
Easy returns & exchanges